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Telephoning the Practice

Telephone the Practice (01625 532244)

Your call will be answered by a pre-recorded message which will give you a number of choices, so that you can select the service you need. If you have any difficulty following the instructions then either press 2 on your telephone, or wait on the line and your call will automatically go through to a receptionist. If your call can wait, please avoid calling the practice between 8.00 and 9.30am. This is our peak time for incoming calls and consequently the queuing time for held calls is longest.

The secretaries are available to take calls between 9.30am to 11.00am and 2.00pm to 3.30pm.

Messages for Doctors and Nurses

Doctors and Nurses cannot take outside calls whilst holding surgeries or clinics. Telephone requests for advice or information should be made before 11.00am. Receptionists will take details and, if appropriate, the Doctor or Nurse will call back after the morning surgery. If you are unavailable on the number when called, the Doctor/Nurse will not leave messages due to our confidentiality requirements, nor make further calls.

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