Make An Appointment
• Telephone 01625 532244 between 8.00am and 6.30pm
• Via this website (See below)
In order to be able to make appointments via this website you have to be registered to do so. For details ask at the reception desk. Once you have registered to use this facility click on the 'Book an Appointment Online' button located on the home page to look for any available appointments. Bookable online appointments are limited as not all patients are regaistered to book appointments this way.
A routine appointment (that is not urgent) to be seen by a doctor can be arranged up to five working days ahead. Normal consultations are for 10 minutes; if felt necessary, longer consultations may be requested. An appointment is for one patient only and does not cover accompanying family members or carers. Telephone consultation appointment slots are also available, bookable in advance.
Doctors (only) can arrange follow-up appointments for patients up to six weeks ahead where they feel this is necessary eg patients referred for tests/investigations.
Owing to other commitments, the doctor of your choice may not always be available, but all doctors and nurses have access to your up-to-date medical record. See the surgeries page for individual doctor's working days, or ask at reception.
Making an urgent on the day appointment
Urgent on the day appointments with the doctor or a nurse Clinician are available for patients with urgent medical problems. Telephone between 8.00 and 11.00am for the morning emergency surgery and after 12.00pm for the afternoon emergency surgery (3.00 - 5.45pm).
Should the nurse practitioner require it, she has free access to the duty doctor as the two surgeries run in parallel with each other.
Please note that appointment times are only approximate. Some problems will take longer to deal with than others - we expect our patients to respect that delays may occur because of the nature of this service. If after an initial assessment the Clinician seeing you feels that your problems will be more appropriately dealt with in a longer routine appointment you will be asked to rebook one.
Attending the surgery for an Appointment
When you arrive at the surgery please enter your details into the automated check in position or advise reception. If appropriate, details of the number of patients waiting to see the doctor will be displayed on the screen.
Appointment Reminders, Delays and Cancellations
We are happy to remind patients about their appointments by SMS text message. Please ask at reception if you would like this.
If surgeries have to be cancelled for any reason, our receptionists will try to notify you as quickly as possible.
Doctors & nurses endeavour to see patients on time, but if they are running seriously late for any reason or emergency, you will be informed. Delays of this kind are rare but unavoidable, and your patience is requested.
If you are unable to attend an appointment, please inform reception as far in advance as possible, or if your are registered for booking via the internet then you can cancel your appointment online, in order that it may be used for another patient.
Patients who repeatedly fail to keep appointments or cancel them at short notice may, if they persist after a written warning, be removed from the practice list.