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URGENT ATTENTION FOR ALL PATIENTS Posted on 16 Mar 2020

URGENT ATTENTION FOR ALL PATIENTS

COVID -19 (coronavirus)

UPDATE 13/03/2020: Service Delivery Changes

  • ALL FACE TO FACE APPOINTMENTS HAVE BEEN SUSPENDED IN LIGHT OF THE GOVERNMENT ESCALATION AND NEW CORONAVIRUS DELAY MANAGEMENT

  • No entry to the building unless you have had a prior telephone/video consultation with the surgery.

  • Only telephone online booking for GP or Advanced Clinical Practitioner until further notice. 

  • Triage all appointment requests by a Clinician prior to offering a surgery appointment to ensure no risk to patient or clinician.

  • Convert all paper repeat prescriptions to electronic prescriptions that can be collected from your chemist of choice. 

Important information about the coronavirus (COVID-19) 

The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

Latest guidance is if you have either a high temperature or a NEW, continuous cough, you must self isolate for 7 days. Please see:

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection

People will NOT be swabbed  nor do they need to call NHS 111, you will need to follow the self-isolation guidelines only.

coronavirus advice poster

Online NHS 111 - https://111.nhs.uk/covid-19/

 

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.  

Please watch the video on effective hand washing : https://www.nhs.uk/live-well/healthy-body/best-way-to-wash-your-hands/

 

Any equipment that comes into contact with suspected cases is thoroughly cleaned as appropriate.

Patients can be reassured that safety is everyone’s top priority and are encouraged to attend appointments as usual.   Everyone is being reminded to follow Public Health England advice to:

    • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel
    • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available
    • Avoid touching your eyes, nose and mouth with unwashed hands
    • Avoid close contact with people who are unwell.
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